Aristotle International Europe maintains a database of information about individuals in the UK which it draws upon in order to provide services to its customers.

We are authorised and regulated by the Financial Conduct Authority under the Consumer Credit Act 1974 to engage in the activities of a credit reference agency. We are also registered under the Data Protection Act 1998.

The information that we may hold about you is usually limited to the following:

• Name
• Address
• Date Of Birth
• Phone Number

We do not sell or disclose any personal information we may hold to third parties; instead we use that information to generate a numerical “match code” to indicate the extent to which the information about you that is provided to us by our customers, matches similar information that we hold about you. Our customers usually request our services in the context of an application made by you to receive services from them.

If you would like to request copy of your personal credit reference file you may do so by submitting a written request and sending us a cheque or postal order for £2. In the event that you require information beyond a copy of your credit reference file we will process such requests on a case by case basis for which we will usually charge an additional fee to cover our reasonable administrative and other expenses. We will tell you what that fee is at the time.

Cheques / postal orders should be made payable to Aristotle International Europe and sent to the address below along with confirmation of your personal details (Name, Address, Date Of Birth, and Phone Number):

Aristotle International Europe Ltd.
17 Coates Crescent
Edinburgh
EH3 7AF

If you feel that any information we hold about you is incorrect please contact us with details and we will consider your request and if applicable, amend our database(s) accordingly.

Complaints Handling Procedure

How to file a complaint

If you have a complaint about us or our activities as a Credit Reference Agency, you should contact us in the first instance by one of the following:

Mail: Aristotle International Europe Limited
17 Coates Crescent, Edinburgh, EH3 7AF

Phone: 0131 538 8887

Email: [email protected]

Process

We will handle your complaint in accordance with Financial Services Ombudsman guidelines.

We will provide you with a summary of the internal process for dealing with complaints at the initial point of contact or if you request such summary and also when we acknowledge any complaint you may have.

We aim to keep you informed throughout the process. On receipt of your complaint we will write to you and acknowledge that we have received your complaint and confirm the particulars of your complaint.

We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint with either a final response or an update of the position explaining why we are not in a position to provide a final response, when we expect to be in a position to do, informing you that you may now refer your complaint to the Financial Ombudsman Service and providing you with their leaflet"Your complaint and the ombudsman".

How we consider your complaint and reach a decision

We provide Credit Reference Services and we will therefore handle your complaint in accordance with the Consumer Credit Rules.

We will investigate your complaint competently, diligently and impartially.

We will provide you with a full and final response to your complaint in a fair, consistent and prompt manner. This will outline our assessment of the subject matter of the complaint, whether the complaint should be upheld and, if appropriate, what remedial action or redress we think should be awarded.

We will also remind you of your right to refer your complaint to the Financial Ombudsman Service within six months if you are unhappy with our decision.

Financial Ombudsman

We do require you to notify us of any complaints that you may have about us or our services in the first instance so that we can attempt to resolve your complaint in accordance with the above procedures. However, in the event that we are unable to conclude matters to your satisfaction, you may ultimately contact the Financial Ombudsman Service by:

Mail: The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall, London, E14 9SR

Phone: 0845 080 1800
0300 123 9 123
020 7964 0500

Email: [email protected]